Our company always consider the after-sales service as the most important step in marketing. The after-sales service is the main element to help the company hold and expand the market. The company always takes the high-quality after-sales service as the main method of improving client's satisfaction, so that it is one of the most important ways which the company uses to build the brand.
The main clients of the company are in the domestic big oilfields. We have service stations in many of those oilfields which satisfy the clients in time with service demand. The company has an after-sales service office in the oilfields such as Dagang oilfield, Daqing oilfield, Liaohe oilfield, Jilin oilfield, Xinjiang oilfield, Tuha oilfield, and Qinghai oilfield in order to create the localization of after-sales service. For the after-sales service of the foreign market, the company adopts quality feedback to control after-sales service. We can send the engineer to service on-site if it is necessary.
Once the company receives the problem from the client, we will learn more details of the problem and solve it right at the location immediately. If it can't be solved, the after-sales personnel contact the technical engineer of the company’s headquater and get the solution to resolve the issue in time. The company also visits the client regularly and gets the information of demand from the client. Understanding the potential needs of clients helps the company adjust the after-sales service method according to the actual condition.
If there is a special problem, the company sends specialists to service on-site and solve the problem according to the problem report.
The company builds the completed training system for the client, which includes the training plan and courses based on the real needs of the client. The training effect will be tested by examination.
Hebei New Tiehu Petroleum Machinery Co., Ltd ( hereinafter referred to as the Company) was established in 2004. it is a comprehensive petroleum machinery manufacture enterprise that mainly produces oil drilling and exploitation equipment and accessories.