After-sales service
Our company has always regarded after-sales service as an important part of marketing. After-sales service is an essential element for our company to maintain and expand its market share. Our company has always taken excellent after-sales service as the main means to improve customer satisfaction, and excellent after-sales service is one of the important ways for our company to build a brand enterprise.
Our company's domestic customers are mainly major domestic oil fields, and there are service outlets in major domestic oil fields, which can meet the service needs of users in a timely manner. Our company in order to achieve after-sales service localization, in the country.[Dagang Oilfield, Daqing Oilfield, Liaohe Oilfield, Jilin Oilfield, Xinjiang Oilfield, Tuha Oilfield, Qinghai Oilfield]]There are after-sales offices, 7 after-sales service vehicles and 16 permanent service personnel in various oil fields. After-sales in foreign markets are mainly controlled by quality return visits. Engineers are dispatched to the site for service if necessary.
Service Phone:0317-2616808
after-sales system
Our company has a complete after-sales system. We set up an after-sales window in each major oil field, focus on the contact with customers, summarize the collected problems, solve them on site, and contact the relevant departments of the company headquarters in time for problems that cannot be solved, obtain backup support and solutions, and solve problems for customers. Visit customers regularly, understand the potential requirements of customers, and adjust after-sales service according to the actual situation. In case of special faults, the company will send experts to the customer's site for technical service and fill in the "on-site service report" after receiving the information reflected by the sales staff ".
Emergency failure (paralyzing production)
Response time: within 2 hours
Important fault (causing part of the production to be unable to operate)
General failure (slight impact on production)
Response time: within 2 hours
After-sales training
The company has established a complete after-sales training system, with electronic classrooms, site training bases, and training materials compiled by senior engineers. Training plans and class hours are formulated according to the actual needs of customers. Through simulated teaching, product design professionals conduct on-site theory and practical operation training for user operators, and finally implement assessment and evaluation of the training effect. After the equipment is sold, the after-sales service personnel will guide the operation on site to ensure that the user has the ability to be familiar with the operation of the product, the ability to maintain and the ability to operate safely.
Hebei New Tiehu Petroleum Machinery Co., Ltd.
Sales Line: +86-317-7651717
Telephone:+86-317-2616808 -8009
Mailbox:tiehu@tiehupetro.com
Address: Yanling Industrial Zone, Renqiu City, Cangzhou City, Hebei Province, China
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